I have been a Realtor in Scottsdale AZ for over 20 years. I have met and know a lot of people in the pest control business. Five years ago my families home had termites coming through the ceiling when returned from a holiday. One of my calls was to Truly Nolen. I chose your company because of the great warranty special you were offering at the time. A year after the service was completed I came to find out that the "free 5 year warranty" did not exist. It seems the sales person, who is no longer with the company sold me a warranty your company didn't offer. Within a week 3 of your employees met me at my home to work it out. Truly Nolen honored the warranty. I was happy. Every year I receive a call to schedule an annual check up with one of your State Certified Inspectors. Yesterday Brandon Gillespie showed up at my door. He is why I decided to send you an email. Brandon was incredibly personable and knowledgeable. When I opened the door the first thing I noticed was a big smile and "Hi I'm Brandon with Truly Nolen". It was 8am on a Monday morning we had a home full of family from out of town and recently been hit by the flu. I let Brandon know our circumstances and he was extremely respectful, thorough yet considerate and very patient with us. He identified numerous pests inside and outside. He offered plenty of tips and discussed your services in detail. Because of people like Brandon and your company doing the right thing, I will be happy to refer my family, friends and clients to Truly Nolen.