I want to take a few minutes of your time to compliment one of your employees. Last year I purchased a house in Naples and learned during the inspection that I had termite issues -- both subterranean and dry termites. I met with representatives of four termite companies and questioned them very thoroughly about their services. I took the matter very seriously and investigated everything that the four reps said to me. Based on those meetings, I selected Truly Nolen as the company to treat my house. Your employee, Chris Thomas, was unquestionably the most professional and knowledgeable representative of the four companies. But that's not the reason I decided to write this note. What has really impressed me is the follow-up I have received from Mr. Thomas. When my house was being treated, Chris was here, making sure the technician understood the issues and making sure the treatment was performed just like I had been promised. Chris has been back to my house twice to talk to me about termite and pest issues. I am not just another number to him -- I am a customer and he treats me like one. I just want you to know this dude really knows his bugs! I can tell he likes his work and takes it seriously. I am considering hiring your company to do a full pest control treatment of my home on a regular basis and, to be honest, the only reason I am considering that is due to Chris Thomas' service. In this age of big companies and 800 numbers, when a customer is not much more than a name on a piece of paper, it is rare to find someone who is conscientious and thorough. Just so you will know, I did not know Chris Thomas before I moved here from Kentucky last year. I just looked your company up in the phone book. I assume you get letters occasionally complaining about things. I thought you might want to get one complimenting your company and one of your employees.