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FAQ's

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  1. What changes are happening on January 1, 2024?

    We are committed to making it easier for you to do business with us. Our communications will be more straightforward and user-friendly. We will be transitioning to a new software and your home will be assigned a new account number. This number will be crucial for various interactions and services.

  2. How will the look of my service tickets change?

    Anticipate a fresh and improved appearance for your service tickets.
  3. What changes can I expect in billing communications?

    Experience an updated and more informative billing communication system. We are committed to providing clear and transparent information about your services and associated costs.
  4. How do I sign up for the new Customer Portal, and what information do I need?

    Signing up is easy! Simply use your new account number and follow the step-by-step instructions on our website to access the benefits of the customer portal.
  5. Is there a helpline or customer support available to assist with questions during this transition?

    Absolutely! Our customer support team is ready to assist you. You can reach us at (800) 468-7859 for any inquiries or assistance.
Back
  1. What changes are happening on January 1, 2024?

    We are committed to making it easier for you to do business with us. Our communications will be more straightforward and user-friendly. We will be transitioning to a new software and your home will be assigned a new account number. This number will be crucial for various interactions and services.

  2. How will the look of my service tickets change?

    Anticipate a fresh and improved appearance for your service tickets.
  3. What changes can I expect in billing communications?

    Experience an updated and more informative billing communication system. We are committed to providing clear and transparent information about your services and associated costs.
  4. How do I sign up for the new Customer Portal, and what information do I need?

    Signing up is easy! Simply use your new account number and follow the step-by-step instructions on our website to access the benefits of the customer portal.
  5. Is there a helpline or customer support available to assist with questions during this transition?

    Absolutely! Our customer support team is ready to assist you. You can reach us at (800) 468-7859 for any inquiries or assistance.

 

Back
  1. What changes are happening on January 1, 2024?

    We are committed to making it easier for you to do business with us. Our communications will be more straightforward and user-friendly. We will be transitioning to a new software and your home will be assigned a new account number. This number will be crucial for various interactions and services.

  2. How will the look of my service tickets change?

    Anticipate a fresh and improved appearance for your service tickets.
  3. What changes can I expect in billing communications?

    Experience an updated and more informative billing communication system. We are committed to providing clear and transparent information about your services and associated costs.
  4. How do I sign up for the new Customer Portal, and what information do I need?

    Signing up is easy! Simply use your new account number and follow the step-by-step instructions on our website to access the benefits of the customer portal.
  5. Is there a helpline or customer support available to assist with questions during this transition?

    Absolutely! Our customer support team is ready to assist you. You can reach us at (800) 468-7859 for any inquiries or assistance.
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