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Phoenix Pest Control Technician Ray Rogers is TRULY Golden

Truly Nolen Pest Control Technician Ray Rogers, who started with the company on September 15, 1966 at its Phoenix service office at the age of 17, is celebrating an amazing milestone in this day and age on September 15, 2016 – 50 years with one company!

Rogers, who has always worked out of the company’s Phoenix service office, originally started as a termite technician, but after six months, he switched to general pest control and has kept the same route and territory ever since. “There are two people on my route who have been customers of mine for the entire 50 years I’ve been here,” said Rogers. “They are now in their 90s and I always enjoy seeing their familiar faces.”

Rogers said he has seen Mr. Nolen at least 20 times over the last 50 years and has flown with him on his private plane before to help bring trucks from Tucson to Phoenix. “One of the reasons I have stayed with the company for so long is because Truly’s attitude about his employees has always been so warm,” said Rogers. “I’ve worked for so many different managers throughout my career, and each one of them has helped make this branch feel like home for me.”

Blessed with a wife of 36 years and four children, Rogers said one of the reasons why he has not retired as of yet is because he enjoys moving around and not staying in one spot all day. “From bees and mice to bird work and roaches, I’ve helped my customers have peace of mind throughout my career, which is one of the things I’m most proud of in my career,” said Rogers.

When asked what advice he would give to someone in terms of remaining with a company for a long time regardless of the field, Rogers said meeting challenges and taking them in stride has kept him going for 50 years. “Wherever you work, whether pest control or any other industry, you have to be willing to do the work required,” said Rogers. “Everything is a team effort no matter at what point you are in your career, so if you’re not willing to make sacrifices that help your team, it will be hard to be successful down the road.”

“Ray is someone our entire team learns from on a regular basis,” said Leo Gomes, Truly Nolen District Manager, Phoenix Valley. “We are so fortunate he has been part of our team for 50 years and we look forward to many more years together.”

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Phoenix Pest Control Technician Ray RogersPhoenix Pest Control Technician Ray RogersPhoenix Pest Control Technician Ray Rogers

Truly Nolen Pest Control Promotes Bohne to Director, Domestic Franchising

Truly Nolen Pest Control recently announced the promotion of Greg Bohne to Director of Domestic Franchising. He will be based at the company’s Tucson, Ariz. Corporate headquarters at 3636 E. Speedway Blvd.  Bohne takes over for longtime Truly Nolen employee Ron DeSear, who is semi-retiring. DeSear will remain working with the company on special projects.

Bohne joined the company in August 2013 where he excelled in the Manager-in-Training program and previously managed both the Tucson and North Tucson service offices. He moved to the domestic franchise division in August 2015. Previously, Bohne was a regional manager for an automotive fluid recycling company for four years and the president of a billiard table manufacturer and retailer for 12 years.

Some of Bohne’s new responsibilities will include helping develop strategy and tactics for the company’s franchise growth plan, helping franchisees with creative content for their markets, and continuing to help make franchisees as successful as possible. “I am excited to join our current Franchisees and support them in meeting their growth objectives as well as grow our current footprint of Franchise locations,” said Bohne. “I believe our unique culture as a company makes us attractive to potential franchisees, and having personally experienced Fortune 200 and privately held companies, none have come close to matching the fantastic culture we have here.”

“Greg excelled as a manager, and over the last year, it became apparent that his knack of providing support for our franchisees any way he could was greatly appreciated by them as well as our internal team,”  said Greg Weatherly, Truly Nolen Executive Vice President. “We are excited to have Greg as the leader of domestic franchising and look forward to the continued growth of this division.”

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Truly Nolen Pest Control Promotes Greg Bohne to Director

New Headquarters “Global Sign”, Three Openings since December Have Truly Nolen International On Course for a Busy 2016

Shortly after the Truly Nolen International Training Center opened at 1800 33rd Street in Orlando in late-2015, Jose Lutz, CEO, Truly Nolen International, was looking for something special to draw attention from passing vehicles on Interstate 4. With the recent installation of TNI’s “Global Sign” and three more grand openings, 2016 has already been a successful one.

In conjunction with the sign company that designed, fabricated, and installed the unique project, the head-turning sign is a 7.5 foot-diameter expanded-polystyrene ball surrounded by aluminum in a 12 foot-diameter outer ring. The sign is held in place by 11 x 11 x 6-ft. foundation footers filled in with 35 cubic yards of concrete.

“Once we moved into our new building late last year, we always had a vision for a sign that would stand out and make drivers and passengers take a second look while they pass by our office,” said Lutz. “Since the sign was installed at the beginning of April, we have received at least a few calls a week complimenting us on the sign’s unique design!”

The franchises that have opened since January 1, 2016 are located in Las Tablas, Panama; Maputo, Mozambique; and the Isle of Cape Verde. These three openings bring the company’s total to 207 offices in 62 countries.

Offering the same quality service for which it is known domestically, Truly Nolen International, which employs over 3,500 around the globe, has the largest footprint of any pest control company in the world, in terms of countries in which they operate. Currently, 90 percent of the company’s international branches serve businesses both for active and preventative protection from pest issues.

For more information about Truly Nolen International Franchising, call (800) 771-6423 or visit www.trulynoleninternational.com.  

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Truly Nolen Global Headquarters

Truly Nolen Pest Control Promotes Barcelo to Sales Supervisor, Customer Care Center Office

Truly Nolen Pest Control recently announced the promotion of Michael Barcelo to Sales Supervisor of the company’s Customer Care Center in Tucson, Ariz.

Barcelo has been with Truly Nolen since 2008 when he joined the company as a salesman at the Tucson service office. In 2009, he transferred to the Customer Care Center team and has served as an Agent and a Team Leader.

Prior to joining Truly Nolen, Barcelo, who attended Pima Community College in Tucson, spent almost six years with Papagayo Mexican Restaurant in a variety of roles.

In his new role, Barcelo will be coaching and developing team members, helping to provide a successful environment for the company’s employees, and providing customer service for the company’s customers and potential customers.

“I love coming to work every day because I know we make a difference in our customers’ lives,” said Barcelo. “I’m so excited about my new role and cannot wait to hit the ground running.”

“Michael’s devotion to our customers’ satisfaction and our company’s core values make him uniquely qualified for his new position,” said Kaylieha Nielsen, Truly Nolen Manager, Customer Care Center. “I look forward to working with him as we continue to grow our Center.”

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Truly Nolen Pest Control Promotes Michael Barcelo to Sales Supervisor

First-Ever TRULY Insect Madness Involves Voting From Facebook Fans to Determine Ultimate Winner

As March Madness kicked off in earnest this past Thursday, Truly Nolen Pest Control is ready for this week’s Sweet Sixteen battles with a unique bracket of its own: the company’s first-ever TRULY Insect Madness competition!

After 64 arachnids, arthropods, and insects were considered for inclusion, the 16 competitors were determined through internal company crowdsourcing with a mandate to try and focus on the TRULY unique. Facebook fans of Truly Nolen will be able to help choose the winner of each matchup by voting LIKE for the favorite or LOVE for the underdog.

Among the 16 that made the cut include the Arizona Bark Scorpion, Vivid Dancer Damselfly (which Truly Nolen helped schoolchildren in Nevada make that state’s insect in 2009), Orange Baboon Tarantula, and Devil’s Flower Mantis.                

Voting for the initial matchups takes place March 22-24. The eight winners will be announced March 25 with voting March 26-28. The four remaining winners will be announced March 29 with voting March 30-31. The Finalists will be announced April 1 with voting to take place April 2-4. The overall TRULY Insect Madness Winner will be announced April 5.

Scott Svenheim, Truly Nolen Associate Certified Entomologist, helped the bracket come to life by providing a few facts about each competitor and how they should be seeded based on their strength. “While there is no doubt the top seeds are the ‘strongest’ of this group of insects, it will be interesting to see which ones people will choose to advance, “ said Svenheim. “This in turn makes it fun for all of us.”

                Likewise, Cecelia Fleishman, Truly Nolen Graphic Designer, got into the spirit of things right away. “I looked at photos of each of our competitors and did my best to make a cartoon version of them,” said Fleishman. “I hope people feel they are accurate representations of the real things!”

Toby Srebnik, Truly Nolen Social Media Manager, hopes the contest takes flight with some buzz, especially with thousands of insects to choose from in the future. “When your company’s logo has ears and a tail, fun is the name of the game,” said Srebnik. “Our hope is that whichever competitor is crowned as champion, they will return next year against 15 new opponents that did not make the inaugural field including the Monarch Butterfly and the Green Darner Dragonfly.”

To vote in TRULY Insect Madness, visit www.facebook.com/TrulyNolen beginning Monday, March 21 at noon for the full bracket and Tuesday, March 22 for voting instructions!

Pest Control Company

Truly Nolen Leadership Center Hosts Ribbon Cutting in Tucson Wednesday, February 24

On Wednesday, February 24, the same day Mr. Truly Nolen celebrates his 88th birthday, his family-owned company officially opens its brand-new 12,000+ square foot Truly Nolen Leadership Center (434 S. Williams Blvd, Tucson).

Grand opening festivities include a ribbon cutting program beginning at 1:45p followed by tours of the facility. Speakers will include Tucson Mayor Jonathan Rothschild, a representative of Congresswoman Martha McSally’s office, and company executives. In addition, Truly Nolen Pest Control will make a special announcement and presentation to the Boy Scouts of America.

Previously, the company’s training department and classroom settings for the West were based in Phoenix; however, with corporate headquarters in Tucson for over 60 years, the company wanted to extend its presence in the local community.

“We were excited when we were able to purchase the land and buildings that will make up our new Leadership Center because it is an investment in our people and their ongoing development,” said Scott Nolen, Truly Nolen CEO/President. “The Leadership Center also cements our corporate presence in Tucson, which is particularly meaningful to me as a multi-generational family-owned company.”

The Truly Nolen Leadership Center includes courtyard and stadium seating, full functioning commercial kitchen, garage-style cookout area, auditorium space for classes, a mock home setup designed to replicate almost any possible pest scenario for training purposes, and a “Bug Room” for both employees and the public to explore. This room, complete with live insects in displays along with a pest identifier section, will be used by team members, professionals in supportive industries, and even youth in classrooms. On Monday, February 22, Mesa Verde Elementary 2nd graders will be the first to experience the unique “Bug Room” environment.

“Our employees, franchisees and vendors will be able to travel from all over North America to this campus to learn and train,” said Greg Weatherly, Truly Nolen Executive Vice President. “Our annual managers’ and franchisees’ meeting was held at the Leadership Center last month, and we look forward to helping nearby hotels and restaurants as well as venues like Old Tucson Studio in the months and years ahead.”

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Truly Nolen Leadership Center Hosts Ribbon Cutting in Tucson

Franchisee Satisfaction Leads to FBR Hall of Fame for Truly Nolen

As a company that strives for excellent customer satisfaction as well as franchisee satisfaction, Truly Nolen Pest Control is excited to have recently been inducted into Franchise Business Review’s Hall of Fame for making the publication’s “Best of the Best” list 10 separate times. Truly Nolen’s 10th time was part of the “Best of the Best” Top 200 List for 2016.

Franchise Business Review is the leading national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. All six of Franchise Business Review’s annual reports can be found at www.FranchiseBusinessReview.com. Truly Nolen has made multiple appearances in the Guide to Today’s Top Franchises and Top Franchises for Veterans.

“I decided to invest in a Truly Nolen franchise in order to grow quicker by utilizing its corporate assets including its marketing department, fleet management, and corporate buying power,” said Chris Ashley, Canton, Ga. franchisee. Ashley is one of many Truly Nolen domestic franchise owners located in the United States and Canada.

“We have a great franchising team that really supports all franchisees,” said Ashley. “If we need help, need a logo, need new contract designed, etc. all we have to do is ask and they always lend a hand.”

Ron DeSear, Truly Nolen Vice President, Domestic Franchising, said he was excited about the company’s Hall of Fame induction. “We always strive to help our franchisees any way we can, and this honor recognizing a full decade of franchisee satisfaction is something we will cherish,” said DeSear.

For more information about Truly Nolen Domestic Franchising, call (855) 534-9139 or visit www.trulynolenfranchising.com.

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Truly Nolen Pest Control Promotes Nielsen to Manager, Customer Care Center Office

Truly Nolen Pest Control recently announced the promotion of Kaylieha Nielsen to Manager of the company’s Customer Care Center in Tucson, Ariz.

Nielsen joined the company in June 2013 and was most recently in the role of Floor Operations Supervisor. Prior to Truly Nolen, she was in the banking industry and has previous experience in the call center industry too.

Some of Nielsen’s new responsibilities will include training new employees and creating programs to help overall efficiency as a call center. “I have seen our office go through many changes over the past 2 ½ years and I look forward to assisting my co-workers with their own personal growth and development,” said Nielsen. “I am excited to continue to set the bar higher and become better than we were yesterday every day.”

“In her 2 ½ years with us, Kaylieha has taken a lot of initiative and over the last eight months, she has been a tremendous catalyst for change,” said Mark Ringlstetter, Truly Nolen Director, Training & Technical Services. “I look forward to her continued success as we grow the Customer Care Center and I am excited she is part of our team.”

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Truly Nolen Pest Control Promotes Kaylieha Nielsen to Manager

2015: Strong El Niño Leads to The Year of the Pack Rat

When someone says the term pack rat, people likely think of a friend or relative who has trouble letting go of old souvenirs and clothes. Most people likely do not realize 2015 was the year of the rodent known as the pack rat! In fact, Truly Nolen website research shows “How to get rid of pack rats” was the eighth-most visited page for the company’s website in 2015 and the most visited one overall for any insect or rodent.

Pack rats, also referred to as woodrats or trade rats, are typically gray rat-sized mammals with large ears, large dark eyes and a relatively long tail. Although absent from most of the New England area, eight species of pack rats are widely distributed through much of the rest of North America. They are usually found entering homes in the winter to have their offspring, which means this is the exact time of year to be mindful.

“With El Niño on track to be one of the three strongest ever over the last 70 years according to NOAA, it should come as no surprise that pack rats became more common this year in terms of our service calls as well as people wanting to find information about them online,” said Scott Nolen, Truly Nolen Pest Control CEO/President.

In houses, pack rats are active at night, searching for food and nest material. Pack rats are known for their characteristic searching of materials to bring back to their nests creating an ever-expanding collection. As the name “pack rat” implies, they have a tendency to pack away small objects such as jewelry, utensils, can tabs, and other items.

A peculiar characteristic is that if they find something they want, they will drop what they are currently carrying and “trade” it for the new item. They are particularly fond of shiny objects. They can also be quite vocal and boisterous.

Pack rats can cause extensive damage to your property. Not only do pack rats damage and destroy landscaping, they can also chew through wiring, spoil food, and leave behind fecal pellets. They may also shred upholstered furniture and mattresses for lining nests.

In terms of getting rid of pack rats, there are three standard things people can do. “The most effective rat control begins with prevention by disposing of trash properly and maintaining sanitary conditions in a home,” said Nolen. “When pack rats become a problem in and around structures, making sure any openings in the structure foundation and pipes should be sealed as well as checking for openings in attic vents.”

The majority of pack rat populations in structures can be controlled by using traps. “Pack rats show little fear of new objects in their environment,” said Nolen.

For more information about pack rats, visit our pest identifier page at http://www.trulynolen.com/pest-identifier/, or to take care of your pack rat problem, call one of our local branches to schedule an inspection.

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

 

rat controlrat controlrat control

“Toys in the Attic” Ended up Delivered by Mouse Cars in December

Long known for its iconic mouse cars, Truly Nolen Pest Control also enjoys giving back to its local communities. The company’s Las Vegas service office participated in their annual “Toys for Hope” Toy Drive which raised approximately $26,000 in toys for children in need to take home with them for the holidays.

“Over 100 families benefited from this toy drive with over 300 children,” said Lee Schroeder, Truly Nolen Manager, Las Vegas. “Our team also served over 350 hot dogs during the drive and we never tired of seeing the smile on the kids’ faces when they went to the area to pick up their new toy!”

Other service offices got into the community holiday spirit as well, including:

  • Parent Aid’s “Adopt a Family” for the Holidays, Corporate Office in Tucson, Ariz.
  • Toy Drive for Ronald McDonald House and FREE pest control service, Tucson (Ariz.)
  • 28th Annual South Florida President’s Council Toys in the Sun Run, South Florida District
  • Peoria Police Department’s Shop with a Cop Event, Sun City (Ariz.)
  • Toy Drive for Salvation Army, Sierra Vista (Ariz.)
  • Drew Saves Christmas’ Secret Santa, Pinellas Park (Fla.)
  • El Pasoans Fighting Hunger Food Bank Assistance, El Paso (Tex.)
  • “Giving Warmth & Spreading Hope”, San Diego (Calif.)

“One of our 12 core values as a company is to embrace and drive change for the better,” said Michelle Nolen Senner, Truly Nolen Director of Marketing & Philanthropy. “We’re proud that all of our branches across the country helped add value to the lives they touched this holiday season by embracing / this core value in a way that is meaningful to them and their community.”

About Truly Nolen
Founded in 1938, Tucson, Arizona-based Truly Nolen of America is the largest family-owned pest control company in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries. To learn more about Truly Nolen, visit www.trulynolen.com or follow us on Facebook (www.facebook.com/TrulyNolen) and Twitter (www.twitter.com/TrulyNolen).

Toys in the AtticToys in the Attic